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AUKEY EP-T25 True Wireless Earbuds Charging Case Bluetooth 5 Earphone Headphone

AUKEY EP-T25 True Wireless Earbuds Charging Case Bluetooth 5 Earphone Headphone

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FAQ

Q: Why there is a film between the charging pins and earbuds? Should I remove it?

A: Yes. The film is used to prevent the battery from running out during the shipping process. Please remove that film and return the earbuds to the case. And then you can open the lid again and the earbuds will enter pairing mode.

Q: I already put my earbuds in the charging case, why they are still connected to my phone?

A: Please make sure to close the lid if you want to turn off the earbud or disconnect form your phone. The earbuds will only automatically turn off when they were put back to the charging case and the lid is closed.

Q: Why only one of my earbuds is working? How should I reset the earbuds?

A: Try return both earbuds to the charging case and put on them again. If the problem still exists, just touch and hold the touch sensitive panel on both earbuds for 10 seconds to clear the pairing list, and then follow the user manual to pair your device again. (*Note : Sometimes the earbud may turn off for insufficient battery, you should return it to the case to charge. It's better to charge the case when the LED indicator shows with 1 grid of the battery.)


  • Powerful Bass Performance: The enhanced 6mm dynamic drivers deliver high-fidelity sound, clearer than CD-quality with richer bass
  • Easier to Connect: Open the lid of the charging case and the earbuds will automatically connect to your paired Bluetooth devices. Bluetooth 5 creates a stable connection between your device and the true wireless earbuds for skip-free audio even in busy spaces
  • 25-Hour Playtime: The earbuds stream Hi-Fi stereo sound for up to 5 hours on a single charge. There’s an extra 20 hours in the compact charging case which is quickly recharged with USB-C
  • Fit for all Conditions: IPX5 water resistance to withstand sweat in strenuous workouts and all weather conditions
  • Package Contents: AUKEY EP-T25 True Wireless Earbuds, Charging Case, Three Pairs of Ear-Tips (S/M/L), USB-C Cable, User Manual, Quick Start Guide and 24-Month Product Replacement Warranty

Warranty Terms and Conditions

This product is BRAND NEW and comes with Australia wide warranty. In the unlikely event that you require a warranty repair, please contact us for further details.

Change of Mind 

Please choose your product/s carefully, as SOBRE do not usually provide refunds for products where you have simply changed your mind. This includes returns where you have selected a size of an item that doesn’t fit you, or where you simply selected the wrong product. Restocking fees will apply, if refund required. Product must remain in sealed condition.

Restocking fees: 20%

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: Gift cards Downloadable software products Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@sobre.com.au.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@sobre.com.au and send your item to: 12-14 Larkin Street Camperdown New South Wales AU 2050.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 12-14 Larkin Street Camperdown New South Wales AU 2050

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.